Privacy Notice

1. THE COLLECTED DATA AND ITS USE

The collection of your personal data

We collect various personal data from our service system customers, and the unregistered customers of our webstore, as well as other unregistered users of our website.

We collect customer data from our service system customers, and the unregistered customers of our webstore, such as:

• First and last name

• Contact details

• Other optional information from our service system customers, such as information about the space and location where the product, service and systems would be possibly installed

In addition, we collect other customer data from our service system customers and the unregistered customers of our webstore, such as:

• From our service system customers: the starting time of the customer relationship, as well as direct marketing consents and bans

• From our service system customers: information relating to offers and other communication, such as benefits, services and campaigns we have offered

• Information relating to purchases and claims

We collect identification data relating to the use of our services, such as usernames, solely from our service system customers.

When contacting our customer service by email, telephone or contact form, we may process the following personal data:

• First and last name

• Contact details

• IP address

• Business ID/VAT number

• Communication between you and the customer service

• Other information you have disclosed in the reference

We also collect technical data from all the users of our website, such as:

• IP address

• Operating system and device

• The products searched for on our website, page history of our website and other possible analytics data

If you visit our website without logging in to your customer account, the technical data collected from you cannot be linked to you. The technical data may, however, be linked to your IP address, whereupon the data is considered to be personal data.

We collect the majority of the customer data, when you become a service system customer, when you buy products in our webstore.

In order for your information to be up to date, we may update your personal data by exploiting public registers, updating services, or the information relating to your orders.

The legitimate grounds and purposes for the processing of your personal data

We process your personal data to pursue our legitimate interest to run our business operations, improve your customer or visitor experience and conduct direct marketing. We do not, however, use your personal data for direct marketing purposes without your consent.

We process your personal data in order to fulfill the contractual obligations based on the customer relationship, when you become a service system customer by buying products in our webstore.

We process your personal data for the following purposes:

• In order to maintain the customer relationship, such as in order to inform you about our web services, products and customer service system program

• In order to handle payment transactions

• In order to target marketing

• In order to develop the quality of our web services by analysing, for instance, the products you have viewed and purchased, the feedback you have provided, and the sections you have visited

2. THE STORAGE OF YOUR DATA

The storage and transfer of your data

We transfer personal data relating to the customer service system within the Kelosound group in order to identify our service system customers. The data from our customer service system can be seen by employees working for Kelosound Oy, and authorised subcontractors, who are all bound by professional secrecy. As a consequence, Kelosound Oy’s affiliates outside can get access to the customer service system information. The access is, however, limited to the purpose of identifying the service system customer. In addition, Kelosound Oy may disclose information relating to the service system customers (such as name, email, other contact details and company name) to advertising network service providers in order to conduct targeted marketing. The recipient of the personal data is in that case Kelosound Oy’s authorized service provider, which processes the personal data transferred by Kelosound Oy in order to offer marketing services to Kelosound Oy. Our advertising network service providers may store the data outside of the EU/EEA. If personal data is transferred outside the EU/EEA, we will ensure that appropriate contractual measures (e.g. using standard contractual clauses of the EU Commission) are applied to the transfer, the transfer is lawful, and that the processing and confidentiality are in compliance with the applicable laws.

Kelosound Oy does not transfer your personal data outside of our organization apart from the following situations:

• You have given your consent to the transfer

• The transfer is based on law

• The personal data is transferred to an authorized service provider of Kelosound Oy, and the terms of the processing of personal data have been agreed upon with the service provider

The erasure of your data

We process some of the personal data relating to your service system customer relationship solely based on the contractual relationship. We delete such data as soon as possible when you no longer are our service system customer. We store the personal data relating to your purchases and claims as long as it is necessary, for instance for defending legal claims, or for complying with bookkeeping and legal obligations.

The analytics data of our website is stored for 26 months. An example of analytics data is the products you have searched for on our website.

You may, at any time, unsubscribe from our mailing list and prohibit us from sending you electronic direct marketing.

3. YOUR RIGHTS

Your right to receive your data

You have the right to know which data relating to you is processed by Kelosound Oy. The data will be given for free once a year if requested by sending email to info@kelosound.com.

In addition, you may require us to provide you with a report regarding the following matters:

• Why is your data processed

• Who we have disclosed your data to, or who we plan to disclose your data to

• How long we store your data

If it is not possible to communicate the accurate storage time, we will inform you about the criteria for defining the storage time. Such criteria may be based for instance on a certain law or industry-specific instructions.

Your right to rectify your data

If the data relating to you is incorrect you have the right to require the rectification of such data.

You may ask us to rectify your data by contacting our customer service, the contact details of which are set forth in section 4 of this privacy statement. If you are registered as our service system customer and have activated your user account, you may modify the information relating to you by logging in to your customer account on our website.

Your right to require the erasure of your data

You have the right to ask us to erase your data. You may ask us to erase your data by contacting our customer service, the contact details of which are set forth in section 4 of this privacy statement. If you ask us to erase your personal data, we aim at erasing all data relating to you as soon as possible.

We will store your data despite your erasure request only if there is a legitimate ground to store the data, such as a legal obligation.

Erasing your data may also mean that the service/product you have ordered will not function any longer. Data erasing may result in a non-functioning service/product. The service/product requires at least an email address, the name of the customer, and a password in order to function.

If the service/product is being transferred or sold to another person, we will maintain the previous customer’s data in our system. The previous customer can ask us to delete the data when transferring or selling the service/product to another person.

The right to object and limitation of processing

You have the right to object to the processing of your data, or profiling, when your data is used for direct marketing. You have the right to require the limitation of processing of your personal data, for instance when the data relating to you is incorrect.

In addition you have, in certain special circumstances, the right to object to the processing of your personal data based on your particular situation.

You may invoke your objection and limitation rights by contacting our customer service, the contact details of which are set forth in section 4 of this privacy statement.

Your right to lodge a complaint

You have the right to lodge a complaint with a competent national supervisory authority, if you find the personal data processing activities of Kelosound Oy to be non-compliant with data protection legislation.

4. CONTACT DETAILS

Controller: Kelosound Oy, Business ID:FI28045139

If you have a request, notification, or you have something else to ask regarding the processing of personal data, you may contact our customer service in the following ways:

• By sending an email to the address info@kelosound.com

• By calling the number +358 50 596 9078 (local network charge/mobile call charge or international call charge), on business days from 9 am to 5 pm

Kelosound Oy’s Cookie policy

Cookie policy

Kelosound Oy uses cookies on the website kelosound.com. Therefore, Kelosound Oy is obliged to inform the users of the website of the use of cookies.

The disclosure obligation includes the obligation to disclose the method of collection and use of such data.

The goal of the disclosure obligation is to create transparency in the processes that support the user’s navigation through the Internet by collecting data about the user. In addition, the provisions guarantee that the user may supervise the use of such data.

What are cookies?

Cookies are small text files stored by the browser to the user’s computer or terminal when using the internet. Cookies are used for a variety of reasons, the most common of which is the appropriate operation of a website.

With a cookie stored in the user’s computer or terminal, the website can remember the user’s device and collect information of the pages and functions used with the user’s browser. This way companies, such as Kelosound Oy, can find out how popular individual pages are, or what pages are visited rarely, so that they can be improved.

Providing services on the Internet practically and technically requires that the cookies are stored. For example, in electronic commerce, it is important that the website remembers the user’s visit in the online store and what products the user has viewed and added to the shopping cart. The cookies also make sure that the website remembers the content of the user’s shopping cart if, for example, the user navigates backward to view other products.

Cookies cannot be used for determining the user’s identity, i.e., name or other personal data. Neither will cookies spread computer viruses or other harmful software, nor can they collect information of the other activities the user uses the computer for.

Why does Kelosound Oy use cookies?

Kelosound Oy uses cookies for a variety of purposes. Firstly, cookies are used for collecting statistical data. Thus, Kelosound Oy can investigate how a website is used and thus improve the usability of the website. Naturally, statistical data is anonymous.

Kelosound Oy also uses cookies for technical reasons. As stated above, using cookies is necessary in order for the online store to work. Kelosound Oy’s online store must remember the user’s login data and content of the shopping cart, which can be done only by using cookies.

Kelosound Oy also uses cookies for marketing so that it can monitor the use of various different websites. These cookies are used for assembling profiles of the users’ search and browsing behaviour.

In addition, Kelosound Oy uses cookies for monitoring the users’ browsing habits and functions. Kelosound Oy uses the collected data to show content targeted to the users.

How do I accept Kelosound Oy’s use of cookies?

Kelosound Oy is obliged to request the user’s consent to store cookies in the user’s computer or terminal. The consent is requested when the user visits the website for the first time. An informative banner will appear at the top of the page, explaining that the site uses cookies, providing a link to further information regarding the cookies. If the user does not click the link but proceeds further to the website, Kelosound Oy’s cookies will start working and the banner will disappear.

The user may forbid the storing of cookies in the computer with the browser settings. However, in that case it should be understood that not all functions of the website will work optimally without the cookies. The user can always check the cookies stored in the computer and alter and delete stored cookies.

If the user does not wish to use Kelosound Oy’s cookies, the user can, with most modern browsers, select advanced cookie settings in Internet settings and add the domain to the list of websites whose cookies are not enabled. In these settings, the user can also remove cookies stored by the browser, either one by one or all at once. Please note that if you use more than one computer, the setting must be made on each computer.

The cookie types used by the website

Kelosound Oy uses a number of different types of cookies. Google AdWords and Bing cookies are used for tracking the advertisements the user sees, and the efficiency of the results produced by the Google search. They can also be used for modifying Google searches, making the user’s searches more efficient. AdWords cookies are stored for 30 days. For information on Bing’s privacy policy, click here.

In addition, third-party cookies are used for compiling statistics. Cookies are used for remembering the user’s browsing behaviour: how many times the user’s computer or terminal has visited Kelosound Oy’s website, how long the user has spent on the website, and how the user has entered the website (e.g., through Google). Google Analytics is used to this end. For information on Google Analytics’ data protection and safety principles, click here.

Facebook and Criteo cookies are used for marketing purposes. For information on Facebook’s privacy policy, click here and for Criteo, click here. In addition, to improve the website, Visual Website Optimizer’s (VWO) cookies are used. For information on VWO’s privacy statement, click here. And to create customer surveys onsite, Hotjar’s cookies are used (privacy policy)

The website also uses other cookies to remember the user’s choice of language, so that the user will not always have to select the language again. Cookies are used to assign a unique session ID to the user. The session ID cookie is removed when the user closes the browser. In addition, the website uses technical cookies that ensure that the user will be directed to the geographically correct part of the website, and that the site’s component elements are kept open.

The website may contain links to other sites. Kelosound Oy is not responsible for these sites, and Kelosound Oy’s cookie policy does not apply to them.

In the web shop of Kelosound Oy, the checkout solution for Finland, Sweden, Norway and United Kingdom is provided by Klarna (Klarna AB, Sveavägen 46, 111 34, Stockholm, Sweden), which uses cookies to offer you the best possible, tailored, online experience when you use Klarna’s checkout. For more information on Klarna’s privacy policy, click here.

In France, Denmark, the Netherlands, Belgium, Italy, Spain, Austria, Croatia, the Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Switzerland, the payment services offered in the web shop are provided by Adyen BV (“Adyen”) (Simon Carmiggeltstraat 6-50 Amsterdam, 1011 D, Netherlands) and PayPal. For more information on Adyen’s privacy policy, click here,
and for Paypal, click here.

Rejecting and removing cookies

The user can reject cookies in the browser settings. As stated above, not all functions and services in the Kelosound Oy’s website will work properly, if the user has disabled the use of cookies in the browser.

All browsers allow for removing cookies individually or all at once. The settings can be accessed in different ways depending on the browser.

Other questions

The users of the website may request additional information on cookie use by contacting the customer service at info@kelosound.com.

Kelosound License